Terms of Service

Please read these terms. They limit what we are responsible for (sections 14 to 16) and, for business customers, require individual arbitration instead of court or class actions (section 21).

1. Who we are

Zoraveo Reports is operated by YorkNine Inc., operating as Zoraveo ("we", "us"), Suite 1003, 2088 James Street, Burlington, Ontario L7R 0H2, Canada. You can reach us at hello@zoraveo.com.

2. Agreeing to these terms

These terms are a contract between you and us. You agree to them when you start an order, when you pay for a report, and when you open, download or use a report. If you do not agree, do not order or use a report. Our Refund Policy is part of these terms. Our Privacy Policy explains how we handle information.

If you order for a company or other organisation, you confirm that you may bind it, and "you" means that organisation as well.

3. Business use and eligibility

The service is built for roofing contractors and other businesses. By ordering you confirm that you are at least 18, that you are buying for business or professional purposes, and that you are in the United States or Canada. If you are in fact an individual buying for personal, family or household purposes, section 22 applies to you.

The service is offered in English, for properties in the United States and Canada only.

4. What the reports are

We sell two reports. Each is a single, one-time purchase for one address. There are no accounts, subscriptions or renewals.

• Roof measurement report (US$15). Roof areas, pitches, line lengths, a gutter take-off and material quantities. Software computes them from public aerial lidar elevation data (USGS 3DEP in the United States, Natural Resources Canada in Canada) and public building outlines.
• Storm and hail history report (US$10). A list of storm reports, radar hail signatures and weather warnings recorded near an address in the United States. Software compiles it from public records of the US National Weather Service and NOAA's National Centers for Environmental Information, retrieved in part through the Iowa Environmental Mesonet. For an address in Canada, the report lists hail reports only, for 2005 to 2024, from the Integrated Canadian Hail Database. It has no radar hail signatures and no weather warnings, and later storms are not included.

Every report is produced automatically. Nobody visits the property. No person reviews a report before you receive it.

5. What the reports are not

A report is a software-generated estimate from third-party public data. It is a starting point for a professional, not a substitute for one.

• It is not a survey, an inspection, an appraisal, or an engineering, architectural, building-code, insurance, meteorological or other professional opinion.
• It is not certified, not an official record, and not issued or approved by any government agency.
• All areas, lengths, pitches, counts and material quantities are estimates. They can be wrong.
• The source data can be years old, incomplete or wrong. Additions, re-roofing or demolition after the data was captured will not appear. Trees, overhangs, small roof features and neighbouring buildings can affect the result. The software can measure the wrong building or miss part of a roof.
• Material quantities use standard coverage rates and a suggested waste factor. Your products and methods may differ.

You must verify the measurements on site before you order materials, give a bid or binding quote, start work, or send figures to an insurer. You are responsible for decisions you make using a report.

Storm and hail history

• A storm report lists what was reported by people, detected by radar or warned for near an address. It does not establish that hail or wind struck or damaged the property, or the size of any hail that fell there.
• Reports made by people have approximate positions, times and sizes. A radar hail signature is the position of a storm cell with an estimated hail size, not hail measured at the address.
• A day with no record does not mean nothing happened. A public source may be incomplete or unavailable when a report is made.
• It is not reviewed by a meteorologist and is not a certified forensic weather report. Whether a roof was damaged can only be decided by inspecting it.

How the figures are worked out: in a roof report, ice and water shield is counted as one course along eaves and valleys, and gutter and downspout quantities are rules of thumb, not a drainage design. In a storm report, storm reports are made by people and their positions, times and sizes are approximate; a radar hail signature is the position of a storm cell with an estimated hail size, not hail measured at the address; the size and wind speed shown for a warning are what the warning stated, not what was observed. Distances are straight lines from the address location; headline figures use records within 5 miles and the table lists records out to 10 miles. Radar signatures with a hail probability under 50% are left out. Dates use the local time zone of the address where it can be determined, so a date near midnight can be one day off. A day with no record does not mean no hail fell.

6. Your responsibilities

• Enter the correct address and a working email address. Check the preview shows the building or location you meant before you pay.
• Order only for a lawful business purpose, such as quoting, repairing, selling or insuring a roof, and only where you are allowed to request information about the property.
• Follow the laws that apply to your work, including licensing, door-to-door sales, consumer protection, privacy and insurance laws.
• Do not present a report as certified, official, engineered, inspected, or reviewed by a meteorologist, and do not change its figures, notices or disclaimers when you share it.
• Do not use a report to support a claim or statement you know or should know to be false or misleading, including an insurance claim.
• Do not use the service to harass, stalk or identify any person.
• Do not interfere with the service, get around payment or rate limits, or try to open reports you did not order.

7. Price, taxes and payment

Prices are in US dollars and are shown before you pay. The price that applies is the one shown on the payment page. Prices do not include taxes. If we collect tax, it is shown on the payment page. You are responsible for any other taxes on your purchase.

Payment is taken once, through Stripe Checkout. Stripe handles your card details; they never reach our servers. You are charged only after a report has been produced and you choose to unlock it. If we cannot produce a report, you are not charged.

Buying in our apps. In our iPhone and Android apps, a report is bought as an in-app purchase through Apple's App Store or Google Play, not through Stripe. Apple or Google takes the payment under its own terms, and the price is the one shown in the app, which may differ from the price on our website. The rest of these terms apply to reports bought in the apps in the same way. Apple's Licensed Application End User License Agreement also applies to our iPhone app. Apple and Google are not parties to these terms and are not responsible for the service or the reports.

8. Delivery and your report link

After payment the report unlocks at a private web link, with downloads (roof report: PDF, CSV, JSON, XML and DXF; storm report: PDF, CSV and JSON). We also email the link to the address you gave. Delivery is complete when the report is available at the link. A report is digital and is not shipped.

Anyone who has the link can open the report. There is no password. Keep the link safe and share it only with people who should see the report. You are responsible for what happens when you share it. Tell us if you think a link has reached someone it should not have.

9. How long we keep a report

We keep a paid report available at its link for at least 12 months after purchase. After that we may remove it. We may remove a preview that was not paid for after 30 days. Download and keep your own copy. We have no duty to store a report for longer, or to re-create it. A report that has been refunded is no longer available.

10. Your licence to use a report

When you have paid, we give you a non-exclusive, non-transferable licence to use that report in your own business. You may share it with your customer, crew, supplier, and the insurer or adjuster for that property.

You may not:

• resell, sublicense or republish reports or their data as a measurement, weather or data product, or use them to build or improve a competing service or dataset;
• use scripts, bots or other automated tools to place orders, read previews or copy the service, or order in bulk in a way meant to avoid our limits;
• remove or hide our notices, disclaimers or the data attributions on a report;
• reverse engineer the service, except where the law gives you that right despite this term.

A free preview is for deciding whether to buy. The licence ends if you breach these terms or if the report is refunded.

11. Our rights in the service

We own the software, the website, the report design and layout, and the Zoraveo Reports name. Except for the licence in section 10, you get no rights in them. If you send us feedback, we may use it freely.

12. Third-party data and attributions

Reports are built on data published by others. We do not own that data and we do not control it. Each report names the sources it used. They include:

• Elevation data from the U.S. Geological Survey, National Geospatial Program (3DEP).
• Elevation data from Natural Resources Canada. Contains information licensed under the Open Government Licence – Canada.
• Building outlines from USA Structures (Oak Ridge National Laboratory and the FEMA Geospatial Response Office) and from OpenStreetMap. OpenStreetMap data is © OpenStreetMap contributors and is available under the Open Database License (openstreetmap.org/copyright).
• Aerial photos of the United States from the USDA National Agriculture Imagery Program (USDA NAIP). These photos are in the public domain.
• Aerial photos of Ontario from Ontario GEO imagery. Contains information licensed under the Open Government Licence – Ontario.
• Storm reports, warnings and radar hail signatures from the US National Weather Service and NOAA's National Centers for Environmental Information, retrieved in part through the Iowa Environmental Mesonet at Iowa State University. These records are in the public domain.
• Hail reports for Canada from the Integrated Canadian Hail Database (Brunet, D. and Brimelow, J.). Contains information licensed under the Open Government Licence – Canada.
• Address suggestions by Google Maps, with Geoapify and Geocodio when Google offers none. Address location by Geocodio, and by Geoapify when Geocodio cannot place a house; Geoapify uses OpenStreetMap data (© OpenStreetMap contributors). Geocodio's Canadian results contain information licensed under the open government licences of the cities and provinces it names as sources. Mapbox is used for address search only as a fallback when one of those services is not in use.

No government agency, university or data publisher sponsors, endorses or is affiliated with us or our reports, and none of them gives any warranty for them. The publishers provide their data "as is". Their licences continue to apply to their data inside a report, and you must keep their credits when you share it.

13. Availability and changes to the service

We may change, suspend or stop the service or any part of it at any time. Not every address can be measured or reported, and coverage changes as the public data changes. We may refuse or cancel an order, and limit how many orders one person can place. If we cancel an order you have paid for, we refund it.

14. Disclaimer of warranties

THE SERVICE AND EVERY REPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, EXPRESS, IMPLIED OR STATUTORY, INCLUDING THOSE OF ACCURACY, COMPLETENESS, MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

We do not promise that a report is accurate, complete or current, that it will be accepted by an insurer, supplier, court or authority, or that the service will be uninterrupted or free of errors. Nothing we say on the website, in a sample or in an email creates a warranty that is not written in these terms.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFIT, REVENUE, BUSINESS, CONTRACTS OR GOODWILL. This includes the cost of materials ordered in the wrong quantity, labour, re-work, delay, a lost or under-priced bid, and an insurance claim that is denied, reduced or disputed.
• OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT A REPORT OR THE SERVICE IS LIMITED TO THE PRICE YOU PAID FOR THE REPORT IN QUESTION.

These limits apply to every kind of claim, whether in contract, tort (including negligence), breach of statutory duty, strict liability or otherwise. They apply even if we were told the loss was possible, and even if a remedy does not fully compensate you. They also protect our owners, staff and suppliers.

The reports are priced on the basis of these limits. Without them the price would be much higher. They are an essential part of the bargain between us.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law. Depending on where you are, that may include liability for fraud, for intentional or gross fault, or for bodily injury. Some places do not allow some of the exclusions above; where that is so, they apply only as far as the law allows.

16. Your only remedy

If a report is wrong or the service fails, your sole and exclusive remedy is a refund of the price of that report under our Refund Policy. Where the law does not allow a remedy to be limited in this way, this section applies only as far as the law allows.

17. Claims by others

You will defend us, and pay any resulting losses, costs and reasonable legal fees, if someone else brings a claim against us because of: how you used or shared a report; work, bids, orders or insurance claims you based on it; your breach of these terms; or your breach of a law or of someone else's rights. This covers our owners, staff and suppliers too. We will tell you about the claim promptly and may take over its defence at our own cost. This section applies only as far as the law allows.

18. Events outside our control

We are not responsible for a failure or delay caused by something outside our reasonable control. Examples are an outage or change at a public data source, hosting, payment, mapping or email provider, an internet failure, a cyberattack, a natural disaster, or an act of government.

19. Time limit for claims

Where the law allows, you must start any claim about a report or the service within 12 months after the claim arose. After that the claim is barred. This does not shorten a period that the law does not allow to be shortened, and it does not apply to consumers where the law forbids it.

20. Governing law and courts

These terms, and any dispute about a report or the service, are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to section 21, the courts of the Province of Ontario, Canada have exclusive jurisdiction, and you and we accept the jurisdiction of those courts.

21. Resolving disputes

Talk to us first. Before starting any proceeding, write to hello@zoraveo.com with your report number and what you want. We will do the same if we have a claim against you. Each side gives the other 30 days to resolve it.

Arbitration for business customers. If you bought for business purposes and the dispute is not resolved, it will be decided by final and binding arbitration before one arbitrator, administered by [ARBITRATION BODY AND RULES]. The legal seat is [ARBITRATION SEAT: CITY AND STATE OR PROVINCE]. The language is English. The arbitration will be decided on written submissions or by video or telephone, unless the arbitrator decides a hearing in person is needed. The arbitrator must apply these terms, including their limits. Either side may instead bring an individual claim in a small claims court that has jurisdiction, and may ask a court for an order to stop misuse of its intellectual property or of the service. For customers in the United States, the Federal Arbitration Act governs this section.

No class actions. To the fullest extent the law allows, you and we may bring claims only as individuals. Neither may act as a plaintiff or member in a class, collective or representative proceeding, and an arbitrator may not join claims of different customers. You and we give up the right to a jury trial. If this paragraph cannot be enforced for a claim, that claim goes to the courts named in section 20 and not to arbitration.

If the arbitration paragraph cannot be enforced, the dispute will be heard in the courts named in section 20.

22. If consumer law protects you

The service is sold for business use. If, despite section 3, the consumer protection law of your home gives you rights that cannot be given up by contract, these terms do not remove them. In that case, and only as far as that law requires:

• sections 14, 15, 16, 17 and 19 do not take away warranties, remedies or time limits that the law guarantees you;
• the arbitration and class action paragraphs of section 21 do not apply to you, and you may bring a claim in the courts of your home;
• section 20 does not deprive you of the protection of the mandatory law of your home.

23. General

• Whole agreement. These terms, the Refund Policy and the price shown at payment are the whole agreement between us about a report. They replace anything said before.
• If part is invalid. If a court or arbitrator finds part of these terms cannot be enforced, that part is limited or removed as little as needed and the rest stays in force.
• No waiver. If we do not enforce a term, we can still enforce it later.
• Transfer. You may not transfer these terms without our written consent. We may transfer them to an affiliate or to a buyer of the business.
• No partnership. Nothing here makes us your agent, partner or adviser.
• Survival. Sections 5, 6, 10 to 12 and 14 to 23 continue after you have received your report.
• Language. The parties have asked that these terms and related documents be drawn up in English. Les parties ont demandé que ces conditions et les documents connexes soient rédigés en anglais.

24. Changes to these terms

We may update these terms by posting a new version here with a new date. A new version applies to orders placed after it is posted. The version in force when you bought a report is the one that applies to that report.

25. Contact

YorkNine Inc., operating as Zoraveo
Suite 1003, 2088 James Street, Burlington, Ontario L7R 0H2, Canada
hello@zoraveo.com